Reference

Our Legal Framework at baterybet

baterybet operates under a defined legal structure that governs how your account, your data and your activity on the platform are handled.

Jurisdiction-Dependent AccessData Retention PolicyAccount Ownership TermsUser Rights & RequestsContact Paths Included
baterybet Our Legal Framework at baterybet
LEGAL CONTACT PATHS

Reach Our Legal and Compliance Team

If you have a question about these terms, a data request, or a dispute related to your account, the following channels connect you directly to the relevant team.

Email — Legal Queries Send your legal or data-related query to our dedicated address. Include your registered account email and a brief description of your request so we can route it correctly from day one.
Live Chat — Account Disputes Our live chat team is available around the clock for account-level disputes. If your issue requires legal escalation, the agent will transfer your case to the compliance desk with a reference number.
Postal Address — Formal Notices Formal legal notices, including cease-and-desist or data-erasure requests requiring written confirmation, should be sent to our registered address. We acknowledge receipt within 3 working days.
HOW WE HANDLE THIS

Data, Cookies and Account Security Practices

These six areas define how baterybet collects, stores and protects information linked to your account. Each practice reflects our operational standards, not aspirational language — you can hold us to these specifics.

Data Collection Scope

We collect only the data needed to operate your account: name, contact details, payment identifiers such as your UPI handle, and session logs. We do not sell this data to third-party advertisers or marketing networks.

Cookie Usage

We use functional and analytics cookies to keep your session active and measure page performance. You can manage cookie preferences through the settings panel in your account dashboard at any time without affecting core account functions.

Data Retention Period

Account data is retained for as long as your account remains active and for a defined period afterward as required by applicable law. When the retention window closes, data is deleted from our live systems and backups on a rolling schedule.

Account Security Standards

Passwords are stored using one-way hashing. Two-factor authentication is available and we strongly encourage you to enable it. Login attempts from unrecognised devices trigger an email alert to your registered address immediately.

Your Right to Request Changes

You can request correction of inaccurate personal data or deletion of your account data at any time by contacting our legal team via email. We process such requests within 5 business days and confirm completion in writing.

Who Handles Your Data

Data processing is carried out by our internal compliance team and by contracted processors who are bound by data agreements. No processor is permitted to use your data for any purpose outside the scope of operating your baterybet account.

Common Questions About These Terms

The questions below address the rights and obligations that come up most often. If your question is not covered here, the support and legal contact paths above are the right place to take it.

Access depends on the law in your specific state or territory within India. Where local law permits online gaming platforms, you may open an account. It is your responsibility to confirm that access is lawful in your location before proceeding.

We hold your name, registered email, contact number, payment identifiers such as your UPI handle or Paytm details, session history and any documents you submitted during identity verification. You can request a full copy at any time.

Email our legal team with your registered account address and a description of what you need corrected or removed. We complete these requests within 5 business days and send written confirmation once the change has been applied to our systems.

We retain account data for a period defined by applicable law after closure. Once that window passes, data is removed from live systems and scheduled for deletion from encrypted backups on the next rolling purge cycle.

You can disable non-essential cookies through the settings panel in your account dashboard. Essential session cookies are required for login and account functions to work, but analytics and preference cookies can be switched off independently.

You should first raise the matter through live chat or email so our compliance team can assess it. If the issue is not resolved at that stage, you may send a formal written notice to our registered address and we will respond within the timeframe set out in these terms.

We share data only with processors contracted to operate your account — such as payment verification services connected to UPI, Paytm or PhonePe. All processors are bound by data agreements and may not use your data for unrelated purposes.